Airlines and Automotive
CCL has worked with several airlines to help to improve customer experience and the way that they manage their customers. The work has included the following:
- Customer Experience Strategy
- Design and build of a new reservation centre
- Contact Centre Improvement work
- Customer Experience Improvement work.
CCL has also worked on customer experience strategies and improving the experience of customer contact both in branches and through direct channels within the automotive industry.
Clients have included:
CCL has also worked with the Civil Aviation Authority (CAA) working with airline complaints to smooth the process between the CAA and the respective airlines.