Transforming Customer Experience Globally

Airlines and Automotive

CCL has worked with several airlines to help to improve customer experience and the way that they manage their customers. The work has included the following:

  • Customer Experience Strategy
  • Design and build of a new reservation centre
  • Contact Centre Improvement work
  • Customer Experience Improvement work.

CCL has also worked on customer experience strategies and improving the experience of customer contact both in branches and through direct channels within the automotive industry.

Clients have included:

aer lingus
virgin
jet2
mercedes
jaguar landrover

CCL has also worked with the Civil Aviation Authority (CAA) working with airline complaints to smooth the process between the CAA and the respective airlines.

how can we help you?

Contact Customer Consulting or submit a business enquiry online.

I really appreciate what CCL has brought to the party….CCL were excellent at project management and implementation. I have already recommended CCL, and would again to other organisations.

Civil Aviation Authority
Andrew Haines
Chief Executive, Civil Aviation Authority

……delivering the experience