Category Archives: Added News 2012

Middle East Call Centre Conference

Simon Rustom (CCL Managing Director) attended and was a keynote speaker and workshop presenter at the Middle East Call Centre Conference. Simon presented to over … Continue reading

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Effective Customer Strategy

CCL International hosted two breakfast workshops at the Park Hyatt Hotel in Dubai. The first event was an Effective Customer Strategy Workshop; and the second, … Continue reading

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DX TCT Sponsorship

On 26th June, the DX Management Board embarked on a race around the Isle of Wight to raise sponsorship money for their chosen charity – … Continue reading

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Evaluation of Outsource Providers for a Major Credit Card Provider

CCL worked with a major credit card provider to evaluate their outsource providers and the full operational fulfilment of the following deliverables: Work with Business … Continue reading

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Which?

Which? is a registered charity which prides itself on representing the interests of the consumer, through protecting consumer rights, reviewing products and offering independent advice … Continue reading

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Re-engagement with Major Utilities Company

Following our successful delivery of their Service Excellence Programme, CCL re-engaged their work with E.ON, to help with improving the customer experience, delivering the brand … Continue reading

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Annual Client Survey

CCL scores a 9.7 on the NPS Score. We have conducted in-depth interviews with our clients. This has given us a significant insight into the … Continue reading

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Executive Business Events Held by CCL

CCL held a number of business events at the prestigious Waldorf Hilton Hotel in London. Our free executive level Events are morning or afternoon sessions … Continue reading

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Annual Train Operating Company Lunch – Host by CCL

CCL hosted its annual CCL TOC (Training Operating Company) lunch, in the Private dining Room of Quaglino’s Restaurant in Central London; and was hosted by … Continue reading

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