Category Archives: News Archive

Simon Rustom invited to join Consumer Panel at the Office of Rail Regulation

The Office of Rail Regulation (ORR) is the independent safety and economic regulator for Britain’s railways. The ORR is led by a Board appointed by … Continue reading

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CCL Appoints New Sales Director

CCL has appointed Ken Wheeler as new Sales Director. We are delighted to have Ken on board and wish him a long and happy association … Continue reading

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Autumn Social Event

The Autumn associate event will be held via Webex for the first time. We are very excited about this virtual way of working and sharing … Continue reading

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Annual Client Survey

The CCL Annual Client Survey is underway again during September 2013. So far CCL has achieved over 9 in its NPS score; and the survey … Continue reading

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Key4Life Charity

Key4Life is a charity designed to reduce re-offending and support successful rehabilitation for prisoners in the UK. We are very proud to acknowledge CCL Director … Continue reading

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CCL Virtualises and Moves Head Office to Bath

In line with many of our clients, we have virtualised even further. Our consultants are based all around the UK, and so is our core … Continue reading

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Engagement with a Mobile Phone Provider

The primary requirement from CCL was to design and implement a Training Programme, which would improve the call quality in the Cancellation call centres. This … Continue reading

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Spring Associate Event

CCL hold quarterly associate events for our consultants. This gives us a chance to catch up with everyone and cover some of our client work, … Continue reading

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Major Bank: Customer Experience Programme

CCL recently worked with a major financial services provider, to look at the synergies between their programmes and to rationalise and deliver both the operational … Continue reading

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Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting the children of men and women killed whilst serving in the British Armed Forces. Earlier this … Continue reading

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