Category Archives: Archive-2011

Breakfast Workshop

CCL hosted a breakfast workshop at the Waldorf Hilton Hotel in London, the Customer Strategy Exchange was presented by Sally Rustom, Client Services Director and … Continue reading

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New contracts for Customer Consulting

Customer Consulting Ltd (CCL) the customer and change management company has won a competitive tender to support E.ON’s Service Excellence Programme. CCL have been selected … Continue reading

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Ten ways to reduce Telephone Demand

With call centre costs growing year-on-year most large organisations are looking at how they can reduce their telephone demand. CCL has been working with many … Continue reading

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