Customer Experience

We have completed the Gap Analysis stage of a Customer Strategy programme and are now in discussion on next steps with a major UK banking group.  In addition to the need to define their desired Customer Experience, fully map the Customer Journey and design and document a full Customer Strategy, the Gap Analysis also identified the need for some short term support within one of the key operations, to ensure they would be ready and able to take on board the change to a more customer centric focus.

< back