Evaluation of Outsource Providers for a Major Credit Card Provider

CCL worked with a major credit card provider to evaluate their outsource providers and the full operational fulfilment of the following deliverables:

  • Work with Business Service Support management and data analysts to size and document the requirements to be outsourced
  • Write and gain client sign off of RFPs (Request for Proposal) for both requirements
  • Identify possible outsource suppliers in Europe that meet the essential criteria and who will be sent the RFP
  • Review RFP responses and shortlist as appropriate
  • Define the response evaluation criteria and scoring system
  • Identify three potential outsource partners for each requirement.

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