CCL worked with a major credit card provider to evaluate their outsource providers and the full operational fulfilment of the following deliverables:
- Work with Business Service Support management and data analysts to size and document the requirements to be outsourced
- Write and gain client sign off of RFPs (Request for Proposal) for both requirements
- Identify possible outsource suppliers in Europe that meet the essential criteria and who will be sent the RFP
- Review RFP responses and shortlist as appropriate
- Define the response evaluation criteria and scoring system
- Identify three potential outsource partners for each requirement.