CCL held a number of business events at the prestigious Waldorf Hilton Hotel in London.
Our free executive level Events are morning or afternoon sessions comprising of presentations, discussion and sharing of insights, learning and real solutions.
Some of the topics include:
- Customer Strategy – Getting the Basics Right
- Social Media & Customer Contact – How to develop an effective Social Media Strategy
- Telephone Demand Reduction – which included ‘An Introduction to Telephone Demand’ and ‘How to Reduce Telephone Demand’
- Employee Engagement – helping organisations to engage with their employees, resulting in employees having higher productivity and profitability, through being more effective & emotionally engaging with the customers they serve.