Major Bank: Customer Experience Programme

CCL recently worked with a major financial services provider, to look at the synergies between their programmes and to rationalise and deliver both the operational savings and the customer experience with empathy.

Part of our work included scoping out the work needed to produce a clear, documented implementation strategy for achieving the objectives and timescales. The implementation strategy defined in detail how our client would implement the programme with a clear justification for the chosen way forward.

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