Customer Consulting Ltd (CCL) the customer and change management company has won a competitive tender to support E.ON’s Service Excellence Programme. CCL have been selected from a number of both large and small specialised consultancy firms on the basis of its track record of delivering measurable results for customers. The Service Excellence Programme will run from October 2010 to mid-2011 with a CCL team of 8 experienced Customer Management specialists.
Commenting, David Bird, Director of Customer Services, E.ON said, “I am delighted to be working with CCL again. CCL are independent, trustworthy and provide the right people to get the job done.”
CCL have been engaged to supply best practice experts, as part of a joint team, to support E.ON to increase customer satisfaction and eliminate the root causes of customer issues.
The Service Excellence Programme is one of a number of investments E.ON is making in improving the experience for customers.