Customer led business growth

Implement Customer Management Strategy

Implementation is all about change management. New technology is driving change to the company’s operating model and cultural change is still needed to implement a customer focussed people engagement approach. CCL has 10 MSc qualified change agents and a number of senior programme managers who can coordinate change across people, process and IT.

When implementing a Customer Strategy, CCL think, it is important to look at the following factors of a company:

  • Target Operating Model (TOM) Design & Implementation
  • Cultural Change
  • People Engagement
  • Customer Process Improvement
  • Omni-Channel Development
  • IT Requirement Definition
  • Skills Training
  • Outsourcer Review
  • Sales Improvement
  • Customer Satisfaction Improvement
  • Reduce Cost to Serve
  • NPS Improvement
how can we help you?

Contact Customer Consulting or submit a business enquiry online.

I really appreciate what CCL has brought to the party….CCL were excellent at project management and implementation. I have already recommended CCL, and would again to other organisations.

Civil Aviation Authority
Andrew Haines
Chief Executive, Civil Aviation Authority

……delivering the experience