Transforming Customer Experience Globally

Utilities

CCL has worked in a number of utility sectors including energy, water and telecoms. CCL has worked with both the infrastructure providers, for example, the Distributed Network Operators (DNOs) as well as the retail companies. Often our work is to help our clients meet OFGEM, OFWAT or OFCOM targets and help to provide efficient but improved customer experience resulting in an improvement in the scores. Work within the utility sector is as follows:

Clients have included:

Energy

e.on
edf
npower
good energy

Water

severn trent water
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logo-circle-anglian-water

Telecoms

orange
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sky
how can we help you?

Contact Customer Consulting or submit a business enquiry online.

I really appreciate what CCL has brought to the party….CCL were excellent at project management and implementation. I have already recommended CCL, and would again to other organisations.

Civil Aviation Authority
Andrew Haines
Chief Executive, Civil Aviation Authority

……delivering the experience